Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with all original parts and accessories, with any original tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Sale-priced items are eligible for return under the same conditions.

To request a return, contact us at support@sandvollpro.com. If your return is accepted, we’ll provide instructions on how and where to send your package.

Approved returns must be sent to:

SandVoll Pro
1000 E. Main St, STE B
Fredericktown, MO 63645
United States

Items returned without first requesting and receiving return approval will not be accepted.

Return shipping

For returns that are not related to a damaged, defective, incomplete, or incorrect product, the customer is responsible for purchasing and paying for the return shipping label.

If your item arrived damaged, defective, incomplete, or incorrect, SandVoll Pro will cover the return shipping cost and provide a prepaid return shipping label when a return is required.

We recommend using a trackable shipping service. SandVoll Pro is not responsible for customer-paid return shipments that are lost or damaged before they reach the return address.

 

Damages and order issues

Please inspect your order after receiving it and contact us as soon as possible if the item is defective or damaged, if parts are missing, or if you received the wrong item. We will evaluate the issue and make it right.

 

Exchanges

The fastest way to receive a different product is to return the item you have. After the return is accepted, you can make a separate purchase for the replacement product.

 

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@sandvollpro.com.

Questions

For questions about returns or refunds, contact us at support@sandvollpro.com.