Frequently Asked Questions
Welcome to our FAQ page where we provide answers to common questions about our company and products. You'll find information on product specs, shipping, returns and support. Can't find what you need? Contact us for further help. Thanks for choosing SandVoll Pro!
Ordering
What are the accepted payment methods?
We accept the following payment methods: Visa, Mastercard, American Express, Discover, JCB, Diners Club, PayPal and Amazon Pay.
How long does it take for my order to be shipped?
Orders are processed and shipped within 1-3 business days. You will receive a tracking number once it's shipped. Delivery typically takes 5-7 business days. Priority and expedited shipping options are available at an additional cost. Contact us for any questions or concerns regarding delivery.
How do I check the status of my order?
After your order has been processed and shipped, you will receive an email with a tracking number and a link to track your package. Simply click the link to see the current status and estimated delivery date of your order. If you have any questions or concerns, please don't hesitate to contact us at support@sandvollpro.com.
How do I cancel or change an order?
To cancel or change an order, please contact us as soon as possible at support@sandvollpro.com We will do our best to accommodate your request, however, please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently, so we cannot change or cancel an order once it has already been processed. If your order has already shipped, you can return the item(s) in accordance with our return policy.
Do you ship internationally?
At this time, we only ship within the United States. We apologize for any inconvenience this may cause. If you have any questions or concerns, please contact us.
Can I make a bulk order?
Absolutely! We love big orders. If you're interested in placing a bulk order, please contact us through our contact form and let us know what you're looking for. We'll work with you to make it happen and get you the best deal possible. Don't hesitate to reach out, we're here to help!
Are there any warranties or guarantees on the products?
Yes, all of our products come with a warranty or guarantee. Please review the specific details on the product page or reach out to us at support@sandvollpro.com for more information. We are dedicated to providing high-quality products and ensuring customer satisfaction.
Can I request a product customization?
At this time, we're unable to offer product customization, but we're always open to suggestions! If you have an idea for a product modification or a special request, please contact us through our contact form. We'll do our best to accommodate your request and who knows, maybe it will become a new product in our store in the future. Let us know what you're thinking!
Returns and Customer Service
What is the return policy?
Our return policy is a 30-day policy, which means you have 30 days after receiving your item to request a return. The item must be in the same condition as received, with tags and in its original packaging, along with a receipt or proof of purchase. To start a return, contact us at support@sandvollpro.com. Returns are only accepted after a request has been made. Refunds will be processed within 10 business days after a return is approved.
Please review our full return policy before making a purchase.
How do I request a refund or exchange?
If for any reason you need to request a refund or exchange, please contact our customer service team using the contact form on our website or emailing us at support@sandvollpro.com. Our team will be happy to assist you and guide you through the process. Please note that all returns and exchanges must comply with our return policy. We recommend that you review our return policy before making your purchase to ensure a smooth and hassle-free process.
How do I contact customer service?
You can contact our customer service team through our contact form on the website or by emailing us at support@sandvollpro.com. Our customer service team will respond as soon as possible, usually within 24 hours. We're always happy to assist you with any questions or concerns you may have.
How do I leave a product review?
We'd love to hear your thoughts on our products! To leave a review, simply go to the product page of the item you've purchased and scroll to the bottom of the page. You'll see a "Write a review" button there, just click on it and let us know what you think. Your feedback helps us improve and provide the best service possible. Thanks for your support!
Policies and Information
Are there any physical stores where I can purchase your products?
At this time, we currently only operate online, but that doesn't mean you can't touch and feel our products! We're an online-exclusive store and we're proud of it. But don't worry, we offer a 100% satisfaction guarantee on all our products. If you have any questions or concerns please don't hesitate to reach out to our customer service team, we're always happy to help!
How do I find your terms and conditions?
You can find the link to our terms and conditions at the bottom of the page in the checkout footer. If you have any questions or concerns about our terms and conditions, please don't hesitate to reach out to our customer service team for assistance.
How do I find your privacy policy?
You can find the link to our privacy policy at the bottom of the page in the checkout footer. If you have any questions or concerns about our privacy policy, please don't hesitate to reach out to our customer service team for assistance.